Last updated: 20 July 2026
This Privacy Policy explains how eclarix (“we”, “us”, “our”), operator of the website eclarix.systems (https://eclarix.systems), collects, uses, stores, and protects personal data when you visit our website or contact us.
We process personal data in accordance with:
- Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR);
- applicable EU/EEA Member State data protection laws; and
- Directive 2002/58/EC as amended (ePrivacy Directive), including national implementations relating to cookies and electronic communications.
1. Data controller
The data controller for personal data processed through this website is:
eclarix
Website: https://eclarix.systems
Email: info@eclarix.systems
Phone: +1 123 456 78
Postal address: available on request via email (please update Appearance → Theme Options → Address when available).
If you have questions about this Privacy Policy or wish to exercise your data protection rights, contact us using the details above or via our Contacts page.
2. Scope
This Policy applies to personal data processed in connection with:
- visiting and using eclarix.systems;
- submitting contact or inquiry forms;
- communicating with us by email or phone; and
- cookies and similar technologies (see also our Cookie Policy).
It does not cover third-party websites linked from our site. Those sites have their own privacy practices.
3. Categories of personal data we process
Depending on how you interact with us, we may process:
- Identity and contact data — name, email address, phone number, company name (if provided), and message content;
- Communication data — correspondence you send us and our replies;
- Technical / usage data — IP address, browser type, device information, pages visited, approximate location derived from IP, referring URL, and timestamps;
- Cookie / consent data — your cookie preferences and consent status where a consent mechanism is used.
We do not intentionally collect special categories of personal data (Article 9 GDPR) through this website. Please do not submit sensitive data via contact forms.
4. Purposes and legal bases
We process personal data only where we have a lawful basis under Article 6 GDPR:
| Purpose | Examples | Legal basis |
|---|---|---|
| Respond to inquiries | Handling messages sent via the contact form or email | Art. 6(1)(b) GDPR (steps prior to a contract) and/or Art. 6(1)(f) (legitimate interest in responding to business inquiries) |
| Operate and secure the website | Hosting, load balancing, logging for security, preventing abuse | Art. 6(1)(f) GDPR (legitimate interest in secure, reliable operation) |
| Improve the website | Aggregated analytics (only if enabled and, where required, with consent) | Art. 6(1)(a) GDPR (consent) and/or Art. 6(1)(f) where strictly necessary and permitted |
| Compliance | Responding to lawful requests, keeping required records | Art. 6(1)(c) GDPR (legal obligation) |
| Non-essential cookies / marketing | Analytics or marketing cookies beyond what is strictly necessary | Art. 6(1)(a) GDPR (consent), together with ePrivacy rules |
Where we rely on legitimate interests, we balance our interests against your rights and freedoms. You may object (see Section 9).
5. How we collect data
- Directly from you — when you fill in forms, email us, or call us;
- Automatically — via server logs, security tools, and cookies/similar technologies when you browse the site;
- From service providers — e.g. hosting or form-processing providers acting as processors on our behalf.
6. Recipients and processors
We may share personal data with:
- Hosting and infrastructure providers that run eclarix.systems;
- Website and form tools (including WordPress and Fluent Forms or equivalent) used to display the site and process form submissions;
- Email and IT service providers used to receive and manage communications;
- Professional advisers (legal, accounting) where necessary; and
- Public authorities where required by law.
Where a third party processes data on our behalf, we use contracts that meet Article 28 GDPR requirements (processor agreements).
7. International transfers
If personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards under Chapter V GDPR, such as:
- an adequacy decision of the European Commission; and/or
- Standard Contractual Clauses (SCCs) and, where needed, supplementary measures.
You may request information about relevant safeguards by contacting us.
8. Retention
We keep personal data only as long as necessary for the purposes described above:
- Contact form / inquiry data — typically up to 24 months after the last relevant communication, unless a longer period is needed for an ongoing relationship, dispute, or legal obligation;
- Security / server logs — typically for a short period (often up to 90 days), unless longer retention is required to investigate incidents;
- Cookie consent records — for the period needed to demonstrate compliance (often up to 24 months, or as required by applicable law).
When data is no longer needed, we delete or irreversibly anonymise it.
9. Your rights under the GDPR
Subject to legal conditions and exceptions, you have the right to:
- Access your personal data (Art. 15);
- Rectification of inaccurate data (Art. 16);
- Erasure (“right to be forgotten”) (Art. 17);
- Restriction of processing (Art. 18);
- Data portability where applicable (Art. 20);
- Object to processing based on legitimate interests (Art. 21);
- Withdraw consent at any time where processing is based on consent (withdrawal does not affect prior lawful processing); and
- Lodge a complaint with a supervisory authority in the EU/EEA, in particular in your place of residence, workplace, or where an alleged infringement occurred.
To exercise your rights, email info@eclarix.systems with enough information for us to verify your request. We will respond within one month (extendable by two further months for complex requests, as permitted by Art. 12 GDPR).
10. Children
This website is directed to business and professional users. We do not knowingly collect personal data from children under 16. If you believe we have received such data, contact us and we will delete it where appropriate.
11. Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure. No method of transmission or storage is completely secure; we continuously improve our safeguards based on risk.
12. Cookies and similar technologies
We use cookies and similar technologies as described in our Cookie Policy. Non-essential cookies are used only with your consent where required by law.
13. Changes to this Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Material changes will be indicated on this page. Continued use of the website after updates constitutes acknowledgment of the revised Policy, to the extent permitted by law.
14. Contact
For privacy requests:
Email: info@eclarix.systems
Phone: +1 123 456 78
Postal address: available on request via email (please update Appearance → Theme Options → Address when available).
Or use: https://eclarix.systems/contacts/