Built for the industries where downtime has a price tag

Core challenges

Telecom NOCs manage thousands of simultaneous alerts from physical links, core routers, and value-added services — VoIP, IPTV, cloud platforms. Traditional tools are siloed: L2 is blind to L7, network ops can’t see application behavior, and B2B SLAs create legal exposure with every outage. Without clear root cause, teams inflate MTTR by hours — escalating internally instead of resolving the actual issue.

How Eclarix helps

• SLA assurance with proof Continuous monitoring of B2B channel availability and restoration time, with objective evidence of which side the violation occurred on.
• Alert noise reduction ML event correlation across L2–L7 layers filters thousands of raw events into a handful of prioritised, actionable incidents.
• Full-stack visibility One unified view from core infrastructure to value-added services, removing blind spots between network and application teams.
• Predictive failure detection Identify stress points in the network topology before they cascade into outages and SLA breaches.

Core challenges

Banks, payment processors, and brokers operate where milliseconds matter and regulators are watching. A failed payment flow, a slow trading API, or an unavailable mobile banking app translates directly into customer churn, fines from the Central Bank, and reputational damage. L1 operators are flooded with alerts and lack the context to distinguish a critical transaction failure from background noise — resulting in slow, costly escalation chains.

How Eclarix helps

• Transaction-level monitoring (L7) Real-time visibility into payment success rates, API response times, and flow anomalies across all channels.
• AI-powered triage Automatic incident summaries with root cause context allow L1 teams to act immediately, cutting unnecessary L2/L3 escalations.
• Regulatory compliance dashboards Automated availability reports demonstrate SLA performance to regulators and auditors on demand.
• Hybrid environment visibility Unified monitoring across on-premise core banking systems and cloud-native fintech layers in a single pane.

Core challenges

Retail IT teams manage a sprawl of tightly coupled systems: CDN, payment gateways, ERP, CRM, mobile apps, and POS — most of which are invisible to traditional monitoring tools until something breaks. During Black Friday or a flash campaign, even a 5-minute degradation in checkout flow costs tens of thousands. And when a third-party payment provider fails, ops teams are the last to know — because there’s no unified view across internal and external systems.

How Eclarix helps

• Peak-hour resilience Proactive anomaly detection ensures POS and e-commerce platforms stay up during promotions and campaigns, not just normal load.
• Omnichannel visibility Unified monitoring across web, mobile app, and in-store systems so issues are caught before they disrupt the customer journey.
• Third-party accountability Monitor CDN, payment gateway, and delivery API health to identify immediately when the problem is external, not internal.
• API chain monitoring Track multi-step flows between frontend, backend, and databases to detect degraded — not just down — services before users complain.

Core challenges

Modern manufacturing plants run on digitised production lines, SCADA systems, and ERP integrations — but IT and OT have historically been managed in isolation. As these worlds converge, an IT incident can silently halt a production line before anyone notices. Alerts from industrial equipment and corporate systems live in separate tools with no correlation, making root cause slow to find and expensive to miss.

How Eclarix helps

• IT/OT convergence Correlate alerts from corporate infrastructure and shop-floor systems in a single unified view, eliminating siloed blind spots.
• Predictive failure detection ML identifies recurring failure patterns and risky change events before they impact active production windows.
• Fast root cause Instantly surface which system, service, or team is responsible, cutting mean time to repair dramatically and reducing OPEX exposure.
• Change risk management Prevent risky changes from cascading into manufacturing system disruptions during active production shifts.

Core challenges

SaaS providers and digital product teams operate where a degraded API or error rate spike is not an IT issue — it’s immediately visible to users. Microservice architectures, Kubernetes clusters, and distributed stacks make root cause analysis a needle-in-a-haystack exercise. By the time support tickets arrive, the damage is already done — and the engineering team is still correlating logs manually across a dozen services.

How Eclarix helps

• Real user experience monitoring Track API response times, error rates, and latency across the full user journey, not just infrastructure pings.
• Microservice dependency mapping Understand how services affect each other and where a single failure will propagate across your architecture.
• Full-stack control Databases, caches, message brokers, and Kubernetes clusters correlated in one view, removing the log-correlation burden from engineers.
• Shift to preventive ops ML-detected anomalies surface problems minutes or hours before users report them, keeping your SLA clean and your team proactive.